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General Terms and Conditions


The terms and conditions are integrated part of a purchase at Bohemian Crystal GmbH, the shop owner of www.bohemiancrystal.com. The terms and conditions are valid for all our sales contracts, deliveries and services. By ordering products from our assortment the terms and conditions become accepted. These terms and conditions are a translation of the original "Allgemeine Geschäftsbeziehungen (AGB)". Only the German original of these terms and conditions of Bohemian Crystal GmbH is legally binding. The English translation is provided for information purposes only and has no legal force. By accepting these terms and conditions, you automatically accept the German original.

2. Offers and prices:

All offers in the web shop www.bohemiancrystal.com are subject to change. All prices do include the Swiss VAT, furthermore they include postage and packaging. Bohemian Crystal GmbH always endeavors to inform and educate customers about the products and services as good as possible. Any information about products, services, warranty provisions and warranty period, which were published by Bohemian Crystal GmbH, are therefore without guarantee and do not constitute a representation. In particular, there can't be any liability for the accuracy, completeness and timeliness of the information provided. Bohemian Crystal GmbH treats with great importance to maintain carefully the availability details and keep them as accurate as possible. Because of production or supply shortages or by incorrect inventory data there may be delays in delivery. All information on delivery times are therefore not binding, but approximate and may change without notice at any time. Delivery may also be impossible altogether, if a product can no longer be manufactured or delivered. Products, services and prices, which are published in the web shop www.bohemiancrystal.com, are considered as offer. Such an offer is always under the (revocable) condition of a none availability or an erroneous price stated by the manufacturer. The contract is concluded, as soon as the customer places an order via the web shop www.bohemiancrystal.com, via phone or e-mail. The arrival of an order via web shop will be confirmed to the customer with an automatically generated order confirmation via e-mail. The receipt of the automatically generated order confirmation contains no promise, that the product is actually available or can be delivered. It shows the customers only, that the order placed has arrived at Bohemian Crystal GmbH. There will be no contract confirmation, but an order confirmation sent by e-mail.

3. Deliveries and payments:

Deliveries of vases, bowls, baskets, plates, decanters, sets of glasses, compotes and jugs are made immediately from our own stock after receipt of payment. Crystal chandeliers and other lighting are not in stock, but will be ordered and manufactured upon receipt of advance payment. The goods are delivered at risk of the recipient, but are insured for transport. Transport damages must immediately be reported to the post office so that claims can be asserted. Products are delivered to addresses in Switzerland and Liechtenstein only.

4. Delivery time:

A mandatory indication of delivery times does not take place. Goods which are in stock, this is usually the case for vases, bowls, baskets, plates, decanters, sets of glasses, compotes and jugs, will be sent by the swiftest possible way to the customer. Crystal chandeliers and other lighting will be ordered at the manufacturer upon receipt of advance payment, delivery usually takes place within 4 weeks thereafter. In case of large order volumes or an order of a big chandelier extended delivery times are unavoidable. Delayed arrival, regardless of cause, in no case entitle to a deduction of the amount invoiced nor are the basis for a claim for compensation. Bohemian Crystal GmbH also rejects any liability for delay into forward transactions by the customer.

5. Redemption and Conversion:

Conversion and redemption of the contract in accordance with the delivered goods is possible only in exceptional cases and with the previously made agreement of Bohemian Crystal GmbH. Crystal chandeliers and other lighting cannot be reversed. Returns are to be made in their original packaging, saleable and at the cost of the customer.

6. Care of Lead Crystal Goods:

By hand washing the glass retains its unmistakable luster and its shine. Crystal chandeliers and other lighting can be cleaned with designated cleansing agents.

7. Jurisdiction:

All legal relationships and contracts are subject to Swiss law. The jurisdiction is Glattfelden.

21st April 2021

Bohemian Crystal GmbH, Industriestrasse 22, CH-8192 Glattfelden, www.bohemiancrystal.com